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OnX-TechTalk_logo-2024

Breaking down silos: The power of integrating UCaaS and CCaaS

Wednesday, June 25 at 2:30 p.m. ET

Hosted by:

Justin_Rice

Panelist
Justin Rice
SVP, Solutions

Jon_Lloyd-2_2025

Panelist
Jon Lloyd
Field CTO

Tech Talk agenda

Breaking down silos: The power of integrating UCaaS and CCaaS

As hybrid work evolves and customer expectations rise, organizations need a unified, AI-powered approach to communication and customer engagement.

In this episode, Justin and Jon discuss how combining UCaaS and CCaaS on a single platform drives business outcomes. By eliminating disjointed tools, this integrated solution enhances collaboration, improves customer engagement, cuts costs, and simplifies operations.

OnX offers a variety of Digital Workplace products to support this transformation. Our UCaaS portfolio includes Webex Calling and Microsoft Teams Voice, while our CCaaS portfolio features Webex Contact Center, Five9 Contact Center, and CXsync Contact Center—giving organizations the flexibility to choose what works best for them.

We recommend Webex Calling and Webex Contact Center from Cisco as the ideal synergistic solution. Here are the transformational tools unified communication deliver:

  • An integrated, cost-effective solution for all communication needs.
  • Increased productivity with faster response times and streamlined workflows.
  • Seamless transitions between team collaboration and customer support.
  • Reduced IT complexity through centralized management.
  • Stronger, more consistent connections across the organization.

About OnX

For more than four decades, OnX has been partnering with businesses to provide IT solutions that solve their biggest challenges and achieve outstanding business results. Our team of experts is ready to answer your questions and help you navigate your journey to the cloud. As a VOR for government agencies, OnX has proven experience in fulfilling the technology mandates of increasingly data-dependent public service organizations. We strive to provide cost-effective solutions that enable convenient and rapid access to highly skilled professionals who are pre-qualified with all the appropriate certifications and levels of expertise.